Question 1

Is KnoxAway® really free?

Accepted Answer

Yes, during our pilot program, qualifying swimmers receive a free bottle in exchange for a short feedback survey. Voluntary Venmo contributions are welcome but never required.

Question 2

What if it doesn't work for me?

Accepted Answer

Tell us. The feedback survey has a 'didn't work' option, and we read every response. Your honesty makes the next batch better. And for sure, we'll send a replacement if you'll try again.

Question 3

Do you ship internationally?

Accepted Answer

During the pilot program we ship within the United States. International availability is on our roadmap.

Question 4

Is it safe for kids?

Accepted Answer

KnoxAway® is formulated for rinse-off use on hair and scalp at any swimmer-appropriate age. As with any personal-care product, an adult should supervise younger swimmers and avoid eye contact.

Question 5

Will it strip hair color?

Accepted Answer

KnoxAway® is sulfate-free and pH-balanced, so it's gentler on color-treated hair than most clarifying shampoos. We still recommend a patch test for first-time users.

Question 6

How long does a bottle last?

Accepted Answer

Each bottle is for a single use application. One bottle or packet is intended for one hard-gelled head of hair